Accessibility Statement

Effective date: May 21, 2026 Last updated: May 21, 2026

Our Commitment

Mike Cote Tech LLC is committed to ensuring that mikecotetech.com is accessible to all users, including people with disabilities. We believe that everyone has the right to access information and services online regardless of ability, and we are actively working to improve the accessibility of our website.

Our website is built on the Wix platform, which incorporates accessibility features aligned with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as the target standard.

Measures We Have Taken

To support accessibility on mikecotetechservices.com, Mike Cote Tech LLC has taken the following measures:

Structured headings: Pages use a logical heading structure (H1, H2, H3) to support screen reader navigation

Alternative text: Images throughout the site include descriptive alt text so that screen readers can convey the content to visually impaired users

Keyboard navigation: The site can be navigated using a keyboard without requiring a mouse

Color contrast: Text and background colors are selected with sufficient contrast to support users with low vision or color blindness

Readable fonts: Font sizes are set to be legible and can be increased using browser zoom settings without loss of functionality

Link text: Links are written to be descriptive and meaningful out of context where possible

Mobile accessibility: The site is responsive and accessible on mobile devices and tablets

Form labels: Contact forms and booking forms include properly labeled fields to support assistive technologies

Known Limitations

While we strive to make mikecotetech.com as accessible as possible, some areas of the site may not yet fully meet WCAG 2.1 Level AA standards. Known limitations include:

Third-party content: Some embedded third-party widgets — including the Wix Bookings system, Wix Pricing Plans, and Wix Pro Gallery — are provided by Wix and may have accessibility limitations that are outside our direct control

PDF and document files: Any downloadable documents linked from the site may not be fully accessible to screen readers

Video content: Video content linked from our YouTube channel may not include closed captions on all videos

Portfolio gallery: Image galleries may not provide full screen reader descriptions for all images — we are actively working to add descriptive alt text to all portfolio images

We are continually working to identify and address accessibility barriers on the site.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities including:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness, hard of hearing)
Motor impairments (limited fine motor control, use of assistive devices)
Cognitive impairments (learning disabilities, attention disorders, memory impairments)

WCAG 2.1 is organized around four principles — content must be Perceivable, Operable, Understandable, and Robust (POUR). Our accessibility efforts are guided by these principles.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities including:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness, hard of hearing)
Motor impairments (limited fine motor control, use of assistive devices)
Cognitive impairments (learning disabilities, attention disorders, memory impairments)

WCAG 2.1 is organized around four principles — content must be Perceivable, Operable, Understandable, and Robust (POUR). Our accessibility efforts are guided by these principles.

Assistive Technology Compatibility

mikecotetechservices.com is designed to be compatible with the following assistive technologies:

Screen readers including NVDA, JAWS, VoiceOver (iOS and macOS), and TalkBack (Android)
Browser zoom and text scaling
Keyboard-only navigation
Voice control software
High contrast display modes

Browser and Device Compatibility

For the best accessible experience, we recommend using an up-to-date version of one of the following browsers:

Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari

The site is tested on both desktop and mobile devices. If you experience accessibility issues on a specific browser or device, please let us know.

Feedback and Contact

We welcome feedback on the accessibility of mikecotetechservices.com. If you experience any barriers accessing content on our site, have suggestions for improvement, or need information in an alternative format, please contact us:

Phone: (978) 763-6164 (This is our preferred contact method for accessibility requests — we will respond promptly)

Email: support@mikecotetech.com

Mail: Mike Cote Tech LLC 50 Wood St Athol, MA 01331

We aim to respond to accessibility feedback within 5 business days. We take all accessibility concerns seriously and will work to address identified issues as quickly as possible.

Feedback and Contact

Phone: (978) 763-6164 (This is our preferred contact method for accessibility requests — we will respond promptly)

Email: support@mikecotetech.com

Mail: Mike Cote Tech LLC 50 Wood St Athol, MA 01331

We aim to respond to accessibility feedback within 5 business days. We take all accessibility concerns seriously and will work to address identified issues as quickly as possible.

Alternative Access to Information

If you are unable to access any content or functionality on mikecotetech.com due to a disability, please call us at (978) 763-6164 and we will be happy to provide the information you need by phone or arrange an alternative means of access.

All of our services — computer repair, virus removal, Wi-Fi setup, printer support, data recovery, remote tech support, and small business IT support — are available to all customers. We come to your home or business location and work with you directly, making our services inherently accessible regardless of how you access our website.

Ongoing Efforts

Accessibility is an ongoing process, not a one-time fix. Mike Cote Tech LLC is committed to:

Regularly reviewing the site for accessibility barriers
Adding descriptive alt text to all new images added to the site
Ensuring all new content meets our accessibility standards before publishing
Reviewing third-party tools and widgets for accessibility compliance
Responding promptly to accessibility feedback from users

We review and update this statement whenever significant accessibility improvements are made to the site.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the following organizations:

U.S. Department of Justice — ADA Information Line 1-800-514-0301 (voice) · 1-833-610-1264 (TTY) ada.gov

Massachusetts Office on Disability 1-617-727-7440 mass.gov/orgs/massachusetts-office-on-disability

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