Privacy Policy

Effective date: May 21, 2026

Last updated: May 21, 2026

Business information:
Mike Cote Tech LLC
50 Wood St, Athol, MA 01331
(978) 763-6164
support@mikecotetech.com

Introduction

Mike Cote Tech LLC ("we," "us," or "our") operates the website mikecotetechservices.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, contact us, use our services, or make a purchase.

By using this Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use this Site.

Information We Collect

Information you provide directly:

Name, email address, and phone number when you contact us through our contact form, booking system, or email
Billing and payment information when you make a purchase through our online store (processed securely through Wix Payments — we do not store credit card numbers)
Service appointment details when you book a service
Messages and correspondence you send us
Information you provide when signing up for a subscription plan or newsletter

Information collected automatically:

IP address and browser type when you visit the Site
Pages visited, time spent on pages, and referring URLs (collected through Wix analytics and Google Analytics)
Cookies and similar tracking technologies (see Cookies section below)

Information from third parties:

Review platforms (Google, Yelp, Thumbtack, Trustpilot) may share review content with us
We do not purchase personal data from data brokers

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Schedule and deliver computer repair and IT support services
Process payments for services and products
Send service confirmations, appointment reminders, and follow-up communications
Send you information about our services, subscription plans, and promotions if you have opted in
Send SMS text messages if you have opted in to our SMS program (see SMS Policy)
Improve our website and services based on usage data
Comply with legal obligations
Protect against fraud and unauthorized activity

We do not sell your personal information to third parties. We do not share your personal information with third parties for their marketing purposes.

Affiliate Programs

Mike Cote Tech LLC participates in the Amazon Services LLC Associates Program and the Malwarebytes affiliate program. These programs may use cookies to track purchases made through affiliate links on our Site. For full details, see our Affiliate Disclosure.

Cookies

Our Site uses cookies — small text files stored on your device — to improve your experience and collect analytics data.

Types of cookies we use:

Essential cookies: Required for the Site to function (Wix platform cookies)
Analytics cookies: Used to understand how visitors use the Site (Google Analytics, Wix Analytics)
Affiliate cookies: Used to track purchases through affiliate links (Amazon Associates, Malwarebytes)

Your choices: Most browsers allow you to control cookies through their settings. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout. Disabling cookies may affect some Site functionality.

Data Sharing and Disclosure

We may share your information in the following limited circumstances:

Service providers:

We use third-party services to operate our business, including Wix (website platform and payments), Google (analytics and advertising), and scheduling and communication tools. These providers access your data only as necessary to provide their services and are bound by confidentiality agreements.

Legal requirements:

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business transfers:

If Mike Cote Tech LLC is acquired or merged with another business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Contact form submissions: retained for 2 years
Service and booking records: retained for 5 years
Purchase records: retained for 7 years (tax and accounting requirements)
Email communications: retained for 2 years
Newsletter and SMS subscribers: retained until you unsubscribe

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our Site is hosted on Wix, which uses industry-standard security measures including SSL encryption. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at (978) 763-6164 or support@mikecotetech.com.

Children's Privacy

Our Site and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.

Your Rights — Massachusetts Residents

As a Massachusetts resident, you have certain rights regarding your personal information:

Right to access: You may request a copy of the personal information we hold about you
Right to correction: You may request that we correct inaccurate information
Right to deletion: You may request that we delete your personal information, subject to legal retention requirements
Right to opt out of sale: We do not sell personal information — this right is not applicable
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at: Phone: (978) 763-6164 Email: support@mikecotetech.com Mail: Mike Cote Tech LLC, 50 Wood St, Athol, MA 01331

We will respond to verified requests within 30 days.

Third-Party Links

Our Site contains links to third-party websites including Amazon, Malwarebytes, Google, Yelp, Thumbtack, and Trustpilot. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mike Cote Tech LLC 50 Wood St, Athol, MA 01331 (978) 763-6164 support@mikecotetech.com mikecotetech.com

Available Monday–Friday 7:00 pm – 11:00 pm · Saturday–Sunday 11:00 am – 11:00 pm

Affiliate Disclosure · SMS Policy · Contact Us