SMB Remote IT Support
SMB Remote IT Support
Virtual Tech Help for Small Businesses
Service Description
Running a small business means tech problems can't wait. Mike Cote Tech LLC provides remote IT support specifically designed for small and medium businesses throughout Massachusetts — delivered virtually so you get help fast without waiting for an onsite visit. What our SMB remote IT support covers: We help with website issues on platforms like WordPress, Wix, and GoDaddy — whether it's a page that won't load, a plugin conflict, or help making updates. We also assist with accounting software like QuickBooks and Wave, including setup, troubleshooting, and general usage questions. For day-to-day business operations, we help with creating and managing professional email accounts, setting up shared cloud storage solutions like Google Workspace or Microsoft 365, building forms for your website or customer intake, and establishing automated backup systems to protect your business data. We also assist with PCI compliance basics for businesses that accept credit cards, including reviewing your current setup and pointing you toward the right tools and documentation. Who this service is for: This service is designed for small business owners, solo operators, and office managers who need reliable IT guidance without the cost of a full-time IT person or enterprise support contract. Whether you have a storefront, a service business, or an online shop, we can help keep your tech running smoothly. Remote sessions are billed hourly starting at $80/hr. Available to businesses throughout Massachusetts. Call (978) 763-6164 or book a remote session online.
Cancellation Policy
Policy Overview This policy establishes the procedures and expectations for canceling or rescheduling a mobile computer repair appointment. Its purpose is to ensure efficient scheduling, maximize technician availability, and maintain high-quality service for all clients. Cancellation Policy • Notice Requirement: Clients are required to provide a minimum of two hours’ notice prior to the scheduled appointment time to cancel without penalty. • Cancellation Fees: No cancellation fees will be charged. • No-Shows: There are no fees for missed appointments. • Advance Notice for Rescheduling: Clients wishing to reschedule must notify the service provider at least two hours before the original appointment time. • Availability: Rescheduled appointments are subject to technician availability. The service provider will make every effort to accommodate preferred dates and times. • Multiple Reschedules: Frequent rescheduling may result in a requirement for a service deposit or limited future appointment options. How to Cancel or Reschedule • Contact the service provider by phone, email, or via the online booking system. • Provide your name, appointment date/time, and reason for cancellation or rescheduling. • Await confirmation of your cancellation or new appointment details. Exceptions The service provider recognizes that emergencies and unforeseen circumstances may occur. In such events, please contact us as promptly as possible to discuss your situation. Exceptions to policies or fees may be granted at the provider’s discretion. Payment methods We accept cash, checks, all major credit cards, Venmo, and PayPal. Payments should be made at either the beginning or end of each appointment. Contact Information For any changes to your appointment, please refer to the contact details provided in your booking confirmation or visit our official website.
Contact Details
978-763-6164
support@mikecotetech.com
Malwarebytes Standard / Premium — Site License
A Malwarebytes site license is the right choice for small businesses that need to protect multiple office computers and devices under a single, manageable license. Rather than purchasing and tracking individual device licenses, a site license covers all devices at your location under one agreement.
This is what Mike Cote Tech LLC recommends to small business owners throughout Athol, Gardner, Fitchburg, and surrounding towns when they ask about protecting their office from malware, ransomware, and phishing attacks — threats that have become the primary cause of data loss and business disruption for small businesses.
What it protects against:
- Viruses and malware on all office workstations
- Ransomware — the most financially damaging threat to small businesses
- Phishing attacks targeting employees via email and browser
- Spyware and credential-stealing malware
- Malicious ads and browser-based threats (with Browser Guard)
Standard plan features:
- Malware Protection
- Virus Protection
- Ransomware Protection
- Phishing Protection
- Ad Blocking
- Rootkit Protection
Exact features vary by operating system.
Select your device count: Choose the number of devices at your location from the dropdown above. Available from small offices up to larger business deployments.
How delivery works: After purchase, your site license key will be emailed within 24 business hours with full deployment instructions. Mike Cote Tech LLC can assist with installation across your office devices — in person or via remote session. Call (978) 763-6164 to arrange.
Need full small business IT support? See our Small Business IT Support service for comprehensive on-site tech help beyond just antivirus.
$49.99
Malwarebytes Standard / Premium — Single Device License
Malwarebytes is the antivirus and anti-malware software Mike Cote Tech LLC recommends and uses for our own customers. A single device license protects one computer, phone, or tablet — whichever device you use most — against the threats that matter most today.
What it protects against:
- Viruses and malware
- Ransomware — the type that locks your files and demands payment
- Phishing websites that try to steal your passwords or banking information
- Spyware and rootkits that hide inside your system
- Malicious ads and browser threats (with Browser Guard)
Standard plan features:
- Malware Protection
- Virus Protection
- Ransomware Protection
- Phishing Protection
- Ad Blocking
- Rootkit Protection
Exact features vary by operating system.
Premium adds: Real-time protection that actively blocks threats before they can install, plus scheduled scanning and additional privacy features.
How delivery works: After purchase, your license key will be emailed to you within 24 business hours. The email will include your key and download instructions. Installation takes about 5 minutes. If you need help installing it, Mike Cote Tech LLC can assist by phone or remote session — just call (978) 763-6164.
Need more than one device? See our Bundle Packs for households with multiple computers, phones, and tablets.
$44.99
Malwarebytes Standard / Premium Bundle Packs Device License
If your household has more than one computer, phone, or tablet — and most do — a Malwarebytes bundle pack is the most cost-effective way to protect all of them. Bundle packs cover multiple devices under a single license, making whole-household security simple and affordable.
This is the license Mike Cote Tech LLC recommends most often for families. One purchase protects the laptop in the living room, the desktop in the office, and the phones and tablets your kids use — all under one subscription.
What it protects against:
- Viruses and malware
- Ransomware — the type that locks your files and demands payment
- Phishing websites that try to steal your passwords or banking information
- Spyware and rootkits that hide inside your system
- Malicious ads and browser threats (with Browser Guard)
Standard plan features:
- Malware Protection
- Virus Protection
- Ransomware Protection
- Phishing Protection
- Ad Blocking
- Rootkit Protection
Exact features vary by operating system.
Select your pack size: Choose from 2, 3, 5, 10 devices or more depending on how many devices you want to protect. Select under "Devices Packs" above.
How delivery works: After purchase, your license key will be emailed within 24 business hours with full installation instructions. If you need help installing Malwarebytes on your devices, we offer remote installation assistance — call (978) 763-6164.
Only protecting one device? See our Single Device License. Protecting a business? See our Site License.
$44.99