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Frequently Asked Questions

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Answers about our services, pricing, hours, and how we work — for homes and small businesses in Athol, MA and nearby towns.

Can't find what you're looking for? Call us at (978) 763-6164 or use the contact form and we'll answer your question directly.

What is Mike Cote Tech LLC?
Mike Cote Tech LLC is a locally owned mobile computer repair and IT support business based in Athol, MA. Founded by Michael Cote, we serve homeowners, remote workers, and small businesses throughout north-central Massachusetts. We come to your location — there is no drop-off shop.
How long have you been in business?
Mike Cote Tech LLC was formally established in 2023 in Hudson, MA, and has been based in Athol, MA since 2025 — built on over a decade of prior hands-on IT support experience.
Are you certified?
Yes. Mike holds CompTIA A+, Network+, Linux+, IT Fundamentals, CLNP, and Stack CSSS certifications, along with MTA/MCP Windows Server Administration Fundamentals and HDI Certified Desktop Support Technician credentials.
What areas do you serve?
We serve Athol, Gardner, Orange, Templeton, Winchendon, Phillipston, Westminster, Leominster, Fitchburg, Lancaster, Ayer, Acton, Clinton, Rutland, Holden, Shrewsbury, Worcester, Hubbardston, Barre, Petersham, Royalston, Erving, New Salem, Ashburnham, and Ashby. Generally within 25 miles of Athol — call to confirm your town.
Do you offer in-home service or do I have to bring my computer somewhere?
We come to you. All repairs and support are performed at your home or business. There is no drop-off location.
What are your hours?
Monday through Friday 7:00 pm – 11:00 pm, and Saturday through Sunday 11:00 am – 11:00 pm.
How do I schedule an appointment?
Call (978) 763-6164, email help@mikecotetech.com, or use the Book Online button. Phone is the fastest way to get scheduled.

Call us at (978) 763-6164, email help@mikecotetech.com, or use the contact form. We typically respond the same day.

Monday–Friday 7:00 pm – 11:00 pm · Saturday–Sunday 11:00 am – 11:00 pm

More answers: our self-service knowledge base has step-by-step guides for online booking, remote support, preparing for your visit, and ways to pay — plus How-To Guides (blue screens, Wi-Fi rollouts, Ubuntu on Active Directory) and Tools & Resources from the workbench.