Name: Mike Cote Tech LLC
Address: Athol, MA, 01331, US
Telephone: +1-978-763-6164
Price range: $50 - $300

Last updated: October 2026 · Mike Cote Tech LLC, Athol, MA 01331 · support@mikecotetech.com · (978) 763-6164

1. Scheduling, Cancellations & No-Shows

Appointments are confirmed by phone or email. Hours are Mon–Fri 7pm–11pm and Sat–Sun 11am–11pm (Eastern).
Your first cancellation is always free — as long as we hear from you at least 60 minutes before the appointment time.
After that, we ask for at least 4 hours notice for cancellations and rescheduling. Repeated late cancellations (less than 60 minutes notice) or missed appointments (no-shows) may be subject to a $40 fee and/or prepayment of future appointments.
If we need to cancel or reschedule, you will be notified as early as possible and never charged.

2. Pricing & Payment

On-site support: $80 for the first hour, then $40 per additional half hour. Additional time is always quoted and approved by you before work continues.
Remote support: $65 for the first hour, then $32.50 per additional half hour, quoted and approved before work continues.
Flat-rate services (printer setup, Windows reinstalls, custom PC builds, Starlink installs, and others) are charged at the price listed at booking. Parts and software are not included unless stated.
Pickup and return visits are $50 each; repair time is quoted after diagnosis.
Payment is due at completion of service. We accept cash, check, and card.

The first hour includes diagnosis. If the repair will take longer or cost more than the first hour, you will receive a quote and can choose to continue, stop after diagnosis, or decline the repair.
If you stop after diagnosis, only the first hour is charged.

Backups: you are responsible for your own data backups unless a backup service was expressly booked. While we take reasonable care, we cannot guarantee against data loss during repairs.
Passwords: you must provide the login password for the device being serviced. Work cannot proceed without it, and the visit may still be chargeable.
Access: a responsible adult (18+) must be present during on-site visits in a home, unless other arrangements are agreed in advance.
Software licenses: you must hold valid licenses for any software we install or reinstall.

Repairs are performed with reasonable skill and care, but no specific outcome is guaranteed — some devices fail in ways that cannot be economically repaired.
Parts, where needed, are quoted separately and must be approved before ordering. We are not responsible for delays caused by suppliers or shipping.
Any workmanship warranty is limited to the specific service performed and does not cover pre-existing conditions, third-party software, user misuse, or hardware failure unrelated to the service performed.
Equipment left with us after a completed repair for more than 30 days without arrangement may be subject to storage considerations; we will always attempt to contact you first.

By booking or accepting a remote session, you authorize Mike Cote Tech LLC to access your device remotely for the purpose of the requested service.
Remote sessions require a working internet connection. If the device cannot be serviced remotely, you will not be charged beyond time already spent, and an on-site visit can be scheduled.

To the maximum extent permitted by law, our liability for any claim arising from services is limited to the amount paid for the service in question.
We are not liable for indirect losses, including lost data, lost profits, or lost use of equipment, except where required by Massachusetts law.

We may update these terms from time to time. The version posted on this page at the time of your booking applies to that appointment.